Anyone can carry a sofa down a staircase. The hard part is everything either side of that — the wrapping, the order things come off the truck in, remembering which lamp belongs beside which chair, and knowing that by evening someone has to be able to live there.
So we take the whole thing. Not a quote for the lifting and a separate conversation about the rest. The whole thing.
We are not one trade among several you have to hire and schedule against each other. From the first roll of tape to the last thing hung on a wall, it is the same two of us, and it is our responsibility.
Never two. Nobody is watching a clock or hurrying to the next address, which is why nothing gets rushed at four in the afternoon when everyone is tired.
A pile of sealed boxes in a hallway is not a move. We stay until the beds are made up, the packaging is gone, and you can sit down in it.
There isn't a menu. If it needs unscrewing here and rebuilding there, if it has to come off a wall or go onto one, if it won't fit through the door the way it came in — that's inside the job.
People ask what's extra. Nothing is extra. We'd rather spend the morning solving a doorway than the afternoon writing you a second invoice.
It's a slower way to run a moving company, and it's the only way we know how to hand somebody back their home at the end of a day and feel good about it.